Getting Ready to Turn Your Open for Business Sign on Again? Come Out Swinging Post COVID-19!

We are living in unprecedented times, which have been extremely stressful and difficult to navigate. But the one thing that we can all rely on is that the COVID-19 era can’t last forever. The good news is that we are all beginning to see the light at the end of the tunnel. And those who persevered and showed fearlessness by forging ahead with their marketing will undoubtedly come out ahead when life returns to normal.

When only the strong not only survive, but thrive; understand that it takes courage and forethought to stay ahead of the fray. Now is the time for businesses to see the opportunity that will present itself in the post-COVID-19 boom. And to be successful, they will seek to take full advantage of it by taking action. What steps are you taking to get ahead of the competition so that your small business can reap the benefits of the economic aftermath of COVID-19?

Reach out and Engage With Established Customers

Out of sight, out of mind, is something that you don’t want to happen. People might be practicing social distancing physically, but they still want to engage with others. If you have taken a hiatus from communicating with your established customers, now is a time to make contact. Reach out and tell them about what precautions you are taking due to COVID-19 to keep them safe.

All those emails about companies' responses to the virus might seem useless, but for many businesses, they are highly critical to give people security knowing that their safety and health is your number one goal. Although COVID-19 restrictions might be lifted soon, the fear will remain. And even though you can reopen, there will be a large majority of people who will forever alter the way that they look at things and the dangers that contagion will present to them. COVID-19 might be almost over for now, but there are threats that it will return, and now is the time to let people know that you are preparing for the future.

Communicate in full detail how you are taking precautions for the here and now, and how you plan to address future threats. The reality is that the steps taken in the COVID-19 era will forever change the way that the public deals with outbreaks and perceives the threat of doing business as usual. As a business owner, put procedures in place to calm and reassure your customers and it will build loyalty for when you reopen and well beyond!

Update Your COVID-19 Policy on Your Website and Social Media

Never before have you had such a captive audience. According to, the average person is spending 20% more time on social media due to COVID-19. Pre-COVID-19, the average person spent two hours and twenty-four minutes, so that is a significant additional amount of the day that you have to communicate with established and potential customers.

Not only is it important to reach out via things like email marketing, but now is the time to chalk your social media sites full of information about your response to COVID-19. And also, to distribute material about how you plan on protecting those you serve. The key is to provide information that is upbeat, non-threatening, and engaging. Customers want to hear a positive approach to COVID-19 and future viral scares by seeing that you are taking actionable and real steps to stop the spread of the virus, and also to keep them safe. They shouldn’t have to wonder if you are taking precautionary steps.

Or, to think they have to go the extra step to ensure on their own, and their family’s, safety. When you outline what your new procedures are, they have the reassurance that hiring you is a safe way to go. If you are explicit and devise a real campaign to communicate to customers, you will win out over competitors who don’t. Although COVID-19 might be near the end, you still have to respond and let the customers know how your business is forever changing to address not just the current threat, but any that might come our way in the future.

Post-New Policies to be Highly Visible

Don’t leave your customers guessing if you are going to take this threat and future ones seriously by changing policies. Give them the information they need to find safety by posting the steps you are taking to keep them safe. Policies should be outlined in full detail, explaining not just the responses and alterations you are making, but why you are, and how long they will last.

People are growing tired of all the rules and regulations, but if you provide an explanation of why you are taking them and find them necessary, they will go from irritated to finding security. And they will begin to feel good about choosing your company over others that are not taking current or future threats seriously by forever changing the way that you do things.

Announce Your Intentions to Reopen

Although the stay-at-order will be lifted soon, people are still unaware of which companies will open their doors and what changes will be made. Make sure to give people the information they need not just about procedural changes, but also about any hour changes you are making.

It is highly critical to be on top of any hours of operation changes that you have made by listing them on your website, your Google Maps, and Google my Business listings. It has become very difficult to know whether businesses are keeping up with open and closed times when consumers Google business hours. And it has become super frustrating to believe that businesses are open due to the information found online only to find out that the information is wrong and has not been updated.

It literally only takes you about five minutes to change your hours of operation; so do it! Also, when you are ready to reopen, shout it out via email, social media, and whatever media outlets you have used in the past! You want to take full advantage of the post-closing order. When people begin to feel safe to leave their homes, they are going to be excited to go out and enjoy life again. Make sure that you are one of the businesses they go back to once this is all behind us by reminding them that you are open and ready to serve.

Communicate Via the Internet and All Other Ways Possible

It is not only important to use social media outlets and website details to give information in these uncertain times about your company or business; make sure to be very communicative and responsive on the web and in person. Your voice message should be clear about what changes you are making, especially if you don’t have a real person answering your phones.

And any communication you use should also have projections about what the future will hold. You want to ensure that you are highly responsive and engaged with your customers by providing the most information possible, and when possible. And also by having a real person to answer questions to ease the tension of the atmosphere we are all living.

Come Out Swinging

COVID-19 has thrust us all, especially small businesses, into a time of uncertainty where we are all just trying to make it through the storm. But those who show fearlessness in the face of adversity are the ones who will not only survive; they will thrive. Now is not the time to give up and shrink from the public’s eye. Rather, it is the time to engage with your existing and potential customers so that when this is behind us, you have built loyalty, trust, and reassurance that you are there to serve.

And also, that you care greatly about those who put faith in you by responding not just to this pandemic, but to the way that it will forever change the consumer’s psyche about safety and health. Be brave, forge ahead, and make your voice known by every channel available to help those around you find security in such insecure times. Let Fu Dog Media help you take full advantage of the post-COVID-19 era by taking the right steps now to come out swinging.

Take Advantage of COVID-19 Downtime To Prepare Your Marketing for the bounce back to come!

One of the hardest parts of the COVID-19 era is not just losing business, but also having so much downtime to be in your own head. When the distractions of cleaning out closets, yard work, and do-it-yourself projects run out, all you are left with might be worry about the dwindling business atmosphere. That's why now is a perfect time to focus your attention on your digital marketing strategy.

Things have been so good for quite a while, and what we have seen is that small business owners barely have had the time to answer simple questions about how to proceed with their marketing. While you have the time, use it to your advantage, and get started on the recovery boost that is right around the corner by doubling up not pulling back!

Is Your Website Outdated?

You have been so busy with the day to day operations of supply and demand, your website has probably been the last thing on your mind. But as the days of social distancing and isolation drone on, people are hitting the internet with unprecedented numbers. That is giving them time to research services in the area that are on their to-do spring list, who delivers, and what errands they can do via the internet to check off of their sitting idle list.

If you update your website now, you will create a better impression. And you will also beat out the competitors who think now is the time to tighten their marketing belts. A little upgrading goes a long way not just to impress existing and potential clients, but also to signal Google that you are at the top of your game, which will catapult your website ranking.

How is Your Long-Term SEO Campaign Working for you?

Hopefully, you understood from the beginning, that your SEO digital marketing plan was a long-term process. Many small businesses who are feeling the crunch of the economic slowdown and fearful of a recession are cutting back on their digital marketing efforts when they should be going full-speed ahead.

Your SEO presence will not be felt today or tomorrow, but it will when the COVID-19 era is behind us and daily life has returned to normal. If you drop things now, you are going to lose a ton of ground. It will be like starting all over again. And worse, because your competitors probably will not, they will gain steam.

So, shortly, you will have to work twice as hard to catch up while they are reaping the benefits of hanging on. SEO is much like the rabbit and hare fable… slow and steady wins the race. We can help you win it by staying the course and doing what we can to gain exposure.

How About Your Social Media Marketing?

Unlike any other time in history, people are glued to their social media. Social media marketing is all about creating a brand, growing it, and enhancing customer familiarity. The timing could not be better to captivate your audience with positive messages that will build a favorable bond with your consumers that will last long after the COVID-19 scare is behind us.

Boost your efforts and keep your message both informative and inspirational, and it will pay off ten-fold in both the near and distant future.

Beef up Your Local SEO

People are responding to the request to stay home. And when they do need to venture out, they don’t want to go far. Now is a perfect time to beef up your local SEO. Make sure to maximize your Google my Business page and update your Google Maps listing to keep customers up to date and boost your visibility.

Also, now is an excellent time to think about pay per click ads. Not only do statistics show that the cost of them might be dropping as much as 6%, due to less competition, but their conversion rate is also going way up. A long-term SEO strategy is important for your future success, but a successful PPC campaign can help to give you a boost that will help you in the short term. Then, your SEO efforts will keep you there for the long run.

Content Marketing and Keywords

Content marketing is the way that Google picks up timely and relevant keywords and keyphrases to categorize your business and match you to an organic search. But it is not a once and done proposition. Although the business might be slowing, Google's efforts are not. They continually update their information due to recent content to rank your business.

And although cutting your content efforts might seem like an easy and quick way to tighten your belt, it will do a whole lot of damage to your Google ranking. Freshening up your content via blogs and static content according to what people are currently searching, is critical to saving all the ground that you have made. If you drop the ball now, you will be playing catch up for a very long time.

Think Outside of the Box and Stay Current

So many things have changed in the SEO world while you were busy doing what you do best, paying attention to your service or product. Now is an excellent time, while you have time, to consider new changes that will enhance your visibility and ones that your competitors aren’t taking advantage of.

If you haven’t updated your Apple Maps listing, do it now. Statistics say that more people are using Siri to find local businesses, and Siri only uses Apple Maps data. So make sure that you not only have Google Maps maximized; but also that you have thought about new up and coming ways to make it easier for your niche market to find you via the internet!

Remember – COVID-19 is a Temporary Situation

At Fu Dog Media, we understand that everyone is fearful of the COVID-19 fallout. But it is a temporary situation. And if we look to the fact that China, who experienced the worst of it, is now recovering to business as usual in just three months, we are more than halfway in. And, hopefully, we got a bigger jump on its effects thanks to public health measures. Now is not the time to tighten your marketing budget, it is time to double down.

Take advantage of the downtime to make sure you are prepared for the boost that will follow by making a list of all the ways to not just stay afloat, but also to forge ahead in the months to come. Contact Fu Dog Media today to go through your checklist and start marking things off!

Digital Marketing in the COVID-19 Era – Breathe Deep and Think Rationally for the Future!

You undoubtedly have seen many companies release their response to the COVID-19 crisis. The reason why corporations and large businesses alike have gone on record with their words about understanding the hardships that many are facing is to relate to their consumers and to demonstrate their concern. You are never too small of a company or business to reach out to customers during these trying times.

In fact, it is the best way to create a sense of community and goodwill that will last long after social distancing and isolation are behind us. One key thing to remember is to keep your messages inspirational and positive. Remind your customers that out of struggle comes growth. And also that it is during these times of hardship when the goodness within people shines through, which includes how your company shows your empathy for those around it.

Calm Fear and Anxiety by Keeping it Positive

People are on high alert, with reason, and your job as a leader in the community is to fight against fear and help people to channel it in positive ways. Your customers want to be reminded that the COVID-19 conditions are temporary. And also that you are doing everything as a company to still service customers, but in the safest way possible while observing the CDC's recommended procedures for COVID-19.

Don’t just use epithets to lift their spirits, use factual knowledge that will give them hope and bring back a sense of reality versus panic. Be more transparent than ever, as people need your authenticity as a business owner to shine through.

As a small business, just one full week into social distancing and shutdowns might feel like it is a disaster.

And for many, financially, it has been. But remind your customers and yourself that now is not the time to give in and give up. Once the virus is over and cases around the world have plateaued, things will not just return to normal, they will be ripe for businesses to forge ahead for a strong second half of the fiscal year.

There is still time for small businesses to meet their revenue goals. When panic mode sets in, you may think it is time to pause your marketing efforts. However, if you do so, you are opening the door for competitors to overtake you at your time of weakness. The businesses who continue to forge ahead for the next month or two will come out ahead.

Forward Thinkers Excel – Just Look at History

Throughout history, there have been times of economic growth and others of decline. The one thing that all businesses that excel after times of recession show are that those who stay the course outperform those that cut their resources and shrink their marketing efforts.

According to studies focused on analyzing stats across historical recessions, the data is conclusive that you should not waiver on your marketing efforts, especially during downtimes such as this. According to Forbes magazine, there is one tried and true fact, and that is the adage, “When times are good you should advertise. When times are bad you must advertise.”

Examples of how great campaigns during times of hardship work are:

  • Kellogg’s “Snap,” “Crackle,” and “Pop” campaign during the Great Depression in the 1920s helped grow their company profits by 30% and positioned them as leaders in the dry cereal industry. At a time when other companies brought their marketing efforts to a standstill, Kellogg doubled down. And it more than paid off when they left competitors, who ceased to take advantage, in the lurch for decades afterward.
  • In the 1973 recession that spanned over two fiscal years, Toyota, who was the front runner, was tempted to drop their marketing and advertising budget. But they saw the threat of Honda’s popularity, so they stayed on course with their marketing campaign. In 1976, Toyota was far ahead of both Honda and Volkswagen who did not increase their efforts. And Toyota quickly became the top carmaker in the country.
  • McDonald's was by far ahead of the other fast-food restaurants when America hit the 1990-1991 recession. Seeing themselves as the market leader, they scaled back to weather the storm. Taco Bell and Pizza Hut didn’t, and they went full force ahead. As a result, Taco Bell’s sales increased by 40% and Pizza Hut by 61%, while McDonald's sales decreased by 28% in the following year.
  • During the 2009 recession, Amazon took advantage of a weak economy not by cutting costs, but instead by growing their technology. They released the Kindle, which took off with fervor. Their sales, due to their efforts, grew by over 28%.

Although these are examples about big businesses and corporations, the same principle holds for small businesses. One inarguable fact is that life will return to business as usual. And what you want to do over the next couple of months is to keep your business at the forefront of people’s minds for when it does—not disappear and let your competitors steal your share of the marketplace.

Now is the Time to Double Down!

One unprecedented difference between this recession and others is internet use. People who are practicing social distancing, or even lockdowns, are finding themselves with time on their hands and nothing to do. While stuck at home, they are hitting the internet like never before. Social media marketing is all about building your brand through engagement and brand familiarity. So now is not the time to throw in the towel, it is time to double down.

Although you can make predictions about when people are viewing their social media during regular times, you can safely assume you are going to get maximum exposure whenever you post throughout the COVID-19 era. The opportunity to build your brand and create familiarity has never been so rich! It is a unique scenario of having an incredibly captive audience.

What Makes Your Business Beneficial During These Specific Times?

Now is the time to set your business apart from the rest by telling your audience how you can benefit them most. Do you deliver? Is your business able to help people online rather than in-person? If you are a small business owner, think of ways to deliver your services without contact and then advertise. Although it might appear that having your work out club shut its doors is detrimental, get your trainers online and offer in-home training. Or, for dentists, offer online consultations.

You have a captive audience who is looking for things to do. Think about the ways that you can innovate your business practices to provide them with services from home. The key to growing any business is to adapt and innovate in the face of new demands. So instead of seeing this time as devastation for what you can no longer provide, think outside of the box to see how you can find a niche to overcome.

Once you find your new in, make sure to double down your social media efforts to reel people in. You will reach an entirely new audience if you do. And then when the COVID-19 era is over, you can resume business as usual. Or, you can continue to offer services that do well.

Find Mediums to Bridge Social Distancing

The only way to stop the spread of COVID-19 is through social distancing. But that doesn’t mean people don’t still need services! If you have a business that can provide online sessions or use the many different connection platforms available, then not only will you not miss out, you can profit! Things like Zoom Video Conferencing and Skype can keep business running as usual. And since they are highly popular and simple to use, people might find that it is a better way to connect even in good times.

Maybe you are a business that can use technology such as drone imaging to inspect people’s roofs? Are you an HVAC company that can perform contactless services to your customers? Going digital  will give your customers confidence in your service during this time of panic.

SEO Has Always Been a Long-Term Strategy!

Hopefully, you understood when you began your SEO digital marketing that it was a slow and steady process. SEO is a long-term marketing strategy that you build over time. It isn’t a flash in the pan, but a way to gain exposure and brand familiarity that happens with time. Now is not the time to pull the plug on your efforts.

If anything, it is time to enhance them. Never before have people been so tied to the internet, which is why you should make sure that they find you first. The reason to stay strong, or perhaps even increase your budgeting efforts, is two-fold. One, you are getting the most exposure time possible right now. And, two, in weeks when the COVID-19 era is over, you will beat out the competitors who tightened their belts and dropped their efforts.

Stopping your SEO efforts now could set you back for months or longer. For those companies who pull their efforts, it could be like starting over again. Now is NOT the time to disappear, it is the time to go at it harder than.

Reduce Fear… Panic is NOT Your Friend

Although it might seem that scare tactics help to motivate people to take action, too much fear makes people shut down. It is important to discuss COVID-19 and how it affects your services and industry, but don’t be a fear monger and present the worst-case scenario.

And, in the same respect, don’t panic yourself! As a small business, we understand how devastating and scary it is to see all of your hard work disappear almost overnight. But the key to staying in the game is not to give up. When panic rules, people begin to pull out and that only makes things worse.

Before you take any action with your marketing, take the time to breathe and think through things rationally. Just like any life-altering event, it is essential to take the time to mull over the entirety of a situation before decision-making. Especially in marketing, making knee jerk reactions can end up costing you a lot.

And the last thing you want to do is throw out all that you have accomplished, or to miss out on what could be one of the most lucrative opportunities possible because you fed into the pandemonium and made rash financial decisions.

The Importance of Local SEO Will be at an All-Time High

Now more than ever it is critical to focus your SEO marketing efforts locally by using things like Google my Business and Google Maps. People are wanting to stay as close to home as possible. And they are going to pick the first service they find within their area.

There are many ways to foster your local presence, which will cost you nothing. And now is the time to find out what they are and maximize them! Also, to catapult your business to the top spot and get noticed, pay per click ads might be the ticket.

You’ve got the Time – Use it!

Times have been very very good for many small businesses. Most of the companies that we deal with haven’t had time to really sit down and think about the wealth that digital marketing provides, or the steps they should take to beat the competition. Now, while you have time, use it to your advantage. Things like web design, PPC, content marketing, SEO and updating your web pages to make them more appealing are critical.

And they are something that might have fallen by the wayside! What we have found at Fu Dog is that half of the battle of helping our clients with a highly effective digital marketing plan is getting them to focus when so many other things are going on. You have the time to really analyze your digital marketing needs, make critical decisions, and devise a plan to come on strong both now and for the future. So put that time to good use! Make a useful list of the ways to engage potential and existing clients and check them off. Or, pull out that list that has been on the back burner and let’s get to work.

We are in the Same Boat – Let's Steer it Effectively!

At Fu Dog Media, we get it. We are all in the same boat, and understand that it can be very tempting to tighten your belt and make cuts to help your business survive. But making marketing knee jerk decisions based on fear and panic is never the smart way to go. Breathe deeply and think about the real facts: Coronavirus will only last for another couple of weeks to months. And what you are doing now will affect how well you will bounce back. It will also affect how well you fare against the competition who pulled back when they should have gone full speed ahead.

As hard as it is to keep your eyes forward-looking and your brain forward-thinking, it is the only way to weather this storm and to come out the other end not just surviving; but thriving.

Take the rational road and consider what steps you take now and how they will not only affect you tomorrow or next week; but months from now when life as we know it returns. You have the time to take advantage of some unprecedented good things in digital marketing if you think rationally and allow us to help! Set up a digital meeting with Fu Dog Media today to discuss the wisest steps to take for your long term success during such a tumultuous time.


We’re just as excited about growing your business as you are.