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Customer Spotlight – White Glove Detailers in Charleston, SC

Fu Dog Media just launched a new website for White Glove Detailers in Charleston, SC, and we are so stoked about this new venture. White Glove Detailers has just opened it’s doors for business and with ozone sanitation as one of their core services, the timing couldn’t be more perfect.

What is ozone sanitation you ask?

It is a process that completely sanitizes offices, hospitals, restaurants, and any other enclosed area, without using harmful chemicals and toxins. With perfect timing, Jeff Bailey and his team of professionals has become one of the few companies in the United States to obtain a certification in ozone sanitation. It is a Godsend for not just businesses everywhere, but the public at large during these unprecedented times of COVID-19.

What is Ozone Sanitation?

The traditional way of sanitizing an area is to manually spray toxins and chemicals onto surfaces. But the old way isn’t good enough anymore. There is a strong possibility of human error at missing all the cracks and crevices—it might clean viruses, bacteria and germs, but it leaves behind toxic residue that isn’t good to ingest or breathe.

Ozone sanitation works by removing all the air from an enclosed space, sanitizing it, and then returning it completely contaminant free. In essence, it sanitizes anything that air touches. White Glove Detailers saw a hole in the market to provide a more efficient and safer way to keep the public healthy; and they are just in time for Charleston businesses opening back up.

Not Just About Sanitation

Don’t be misled by the word “Detailers" in the name. These aren't your run-of-the-mill car detailers. White Glove Detailers was built on an entirely new philosophy of detailing. It isn’t about wiping down dashboards or running your car through a car wash. What they provide is a service that returns your car’s paint and interior to new condition, specializing in high-end cars. And the ceramic coating that they provide isn’t a once and done proposition. It leaves a shield between your car and outdoor elements that lasts for the long-term. The coating they apply makes your car impervious to all the dirt, dust, and debris that it comes into contact with for a lasting effect.

So Much More Than Car Detailing!

Again, the word detailers might be misleading. White Glove Detailers isn’t just about restoring high-end vehicles to their “new” state—they also tackle glass throughout your home or business. And they give it the same wicking surface that makes window cleaning a thing of the past. No more worrying about soap scum or dirty exterior windows. After the coating is applied, your windows remain streak-free without any work on your part.

And if you have solar panels, the whole reason you installed them was energy efficiency. But how efficient can they possibly be with all the contaminants they likely collect? White Glove Detailers not only wipes them with fine detailing; the coating they apply keeps them clean to absorb the most energy possible for the long-term. Applying coating pre-installation to solar panels gives you max protection and efficiency over the long term.

Who Can Benefit From White Glove Detailers Service?

Whether you are a small business, large business, or car lover, the service that White Glove Detailers provides is unparalleled. When it comes to paying attention to the fine details, White Glove Detailers hits the mark. But they offer an invaluable service that you can’t get anywhere else to clean, sanitize, and make new again. Words can’t really describe what they do to restore your windows, solar panels, and car’s appearance – but seeing is believing. Visit their website today and see what their white glove service is all about.

Be Present—Reap the Benefits of Adding Live Chat to Your Website

The coronavirus era has presented a host of challenges for large corporations to small businesses alike. Those who learn to adapt and find new opportunities to accommodate their customer base will not only survive; they will thrive long after, life as we know it, has returned. With people maintaining social distance, and some being in complete isolation, giving your customers a way to reach out without leaving home is essential.

And if you haven’t yet incorporated a live chat to your website to make contacting you easier, now is the time! Live chat is the best way to convert a visitor to a customer. And it is also an excellent way to build loyalty that will far outlive the coronavirus.

Benefits of Adding Live Chat to Your Website

Customers Prefer the Convenience of Live Chat

Even before the coronavirus forced us all to communicate remotely, live chat was an excellent way to provide convenience to the consumer. When people visit your website, reaching out to contact you takes an extra step to seek you out. According to Statistica, “51% of consumers are more likely to stay with or buy again from a company if they offer live chat support.”

And, “20% of the shopping population prefers using chat to contact a retailer over any other communication method.” When you make contacting you for information, ordering goods, or to provide support easy via live chat, you are likely to enhance the consumer’s experience and create loyalty for the future.

Live Chat Software

It Saves Money

At a time when small businesses are scrambling to find cost-effective solutions to cut their operating budgets, live chat is an excellent tool to eliminate the need for a call center. And since it is text-based, you can communicate and help more than one customer at a time. When you are on a call, you have to give someone your undivided attention.

And you can only help one customer at a time. With text customer service, you can have one agent working with many people at once. That cuts down on employee hours since they can multitask and allows one employee to service many people at the same time.

More Quality Control

Live chat allows you more quality control when dealing with customers. If there is ever a question about a previous exchange, there is a written transcript of the conversation. That not only allows you to have the evidence you need about what transpired, should you need it; it gives you a way to keep track of your customer issues so that you can analyze where you are getting things right.

Live chat also allows you to track conversations according to things like keywords, customer demographics, support outcomes, or sales channels. The ability to comprise a database with rich information is an excellent tool to use for further live chat sessions, sales, and marketing.

Being Available When Your Customers Need you Most

There is nothing more frustrating than needing help and not being able to get it. With a live chat, you can be available more hours like during the evening and on weekends. That will make you more responsive to your customer’s needs. And it will also build trust between you and the consumer.

When you provide people with the assistance they need, that isn’t just a Q&A section on your website, it eliminates frustration and hard feelings on the part of the consumer. And even better, your employees can work remotely, so you aren’t paying them to sit in an office idle. Being available when your customers need them is important now, during the coronavirus era, more than ever before. And the trust that you build will last for years to come.

Live Chat Software

It is an Excellent Tool for Service as Well as Sales

Live chat options are excellent for all types of small businesses. They not only help to increase sales, but they also help to provide service to your customers at a moment’s notice. According to Forrester Research, live chat helps to reduce customers from dropping out during the purchasing process.

Therefore, it helps to increase sales and overall profits. “44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.” A live chat is also a great tool to discern where along the chain of purchase consumers drop out most often so that you can pinpoint those weaknesses in the process, and work to eliminate the potential that a customer will not follow through.

Gains Advantage Over Your Competitors

Although live chat is becoming quite popular, not many small businesses have it available to their consumers. If your website offers the ability to support the consumer, and to answer questions, you are going to beat out the competition that doesn’t have the added convenience. When you are available more often, provide instantaneous service, and get consumer's questions answered fully when they need you most, they will always choose you over another provider, period.

Studies show that although 80% of companies believe that they offer their consumers “superior” customer service, only about 8% of customers agree that the same businesses offer “superior” service. So if you think that you are doing a great job providing the service that your customers need, you might want to think again.

You Can Respond More Quickly

The average wait time for consumers with live chat options is about 23 seconds, and usually no more than forty-two seconds. When you compare that to email, where the response time is about forty-five minutes to as much as seventeen hours, that is a huge advantage for customer satisfaction.

And although social media users expect that they will receive support within about five minutes to the same day, the top 100 U.S. retailers take about 24 hours to answer via Facebook, and eleven hours to respond to Twitter. That is a staggering difference between communicating with a consumer who needs support, wants to place an order, or just has a general question. The amount of goodwill that being immediately available builds, is immeasurable.

Take Action, Install Live Chat on Your Site!

Now more than ever being innovative by reaching out to your consumers where they live is critical not just to survive the coronavirus era, but to thrive in the post coronavirus boom. At Fu Dog Media we have partnered with livechatinc.com to provide our clients with the most advanced live chat tools available in the industry. Live chat options not only build loyalty and goodwill between you and the customer; they save you time and money. And they will position you well ahead of the competition.

LiveChat Chats iPad

Contact us today and we’ll set you up with a FREE 15 day trial and install everything.

Getting to the top of Google with South Carolina SEO

South Carolina SEO
Generate Leads and Grow Your Business

You may be wondering what the secret is to getting to the top of South Carolina SEO. Or if you live outside of the Palmetto State, how you can get to the top of search engines.

No matter where you are, the process is the same. To get great SEO rankings anywhere, there are a few main things you need to consider. We've laid out the top 5 SEO tactics that you need to tackle below:

south carolina seo company

1. Target the Right Keywords

When you start any SEO campaign it's important that first, you do keyword research. A reputable SEO company near you will probably ask you what your goal is and what keywords or phrases you are after. That data is then taken to do keyword research and figure out which keywords are the best targets.

You'll want to target high volume keywords that people are searching for a lot for your particular business.

2. Create Great Content

Content is still king. Google and other search engines crawl every inch of your site so it's important for your website to have great content. If you really cater to your target customer and think about what they want and what information they are looking for, you will be able to craft engaging content that ranks high.

Creating regular blog posts is a great way to build depth on your website and drive traffic. You can craft your blogs to focus on specific target keywords to continue your quest for ranking high on search engines.

3. Mobile Responsiveness & Speed

Your website design should be mobile responsive—over 60% of users are accessing your website from their phone, so a great mobile experience is paramount to your SEO strategy. Google will actually penalize your rankings for your site not being mobile responsive.

If you haven't updated your website design in a while it may be time to refresh your design to keep up with the latest standards.

4. Boost Your Backlinks

Backlinks are still a huge part of SEO rankings. If you want to rank high, you should have hundreds and even thousands of links on websites that “link back” to your website. Having your company listed on websites with high domain authority (usually big sites with lots of traffic) will give you great backlinks.

Social media profiles, business directory listings (like Yelp, YP, and Tripadvisor), news sites (via press releases) are just a few places you can get great backlinks for your site.

5. Track Your Data

Your website data, rankings and traffic should be tracked during your SEO campaign, so you can make adjustments to your South Carolina SEO strategy as you go. Knowledge is power, and knowing exactly where you are ranked for your target keywords will help you improve your website's visibility over time. For SEO beginners, MOZ has a great beginner's guide to refer to.

Remember that SEO is an investment that takes time. How do you eat an elephant? One bite at a time. Same thing with SEO.

Finally, Hire the Right South Carolina SEO Company

SEO is a tremendous undertaking for DIY business owners. In many cases the entire SEO budget can be paid for with a just few jobs. SEO will generate revenue for years to come once you’ve invested the time, money and effort into it.

Call Fu Dog Media today or fill out our contact form to get started on your South Carolina SEO project.

Don’t have an SSL Certificate for your Website? Uh-Oh!

Why Your Website Needs an SSL Certificate

Having a Secure Sockets Layer (SSL) certificate for your website may seem like an unnecessary, add-on expense. However, it has several key benefits that prove otherwise.

Function Beats Fashion

The SSL certificate is more of a behind-the-scenes feature, so it does not add any “fashionable elements” to your web design. However, per LinkedIn, it creates a secured connection between your server and the customer’s web browser – ensuring that all information remains private and reduces the possibility of data breaches. Therefore, in many ways, it is one of the most important add-on features that you should select when building a new or revamping an existing website.

Add a Touch of Professionalism

On the surface, an SSL certificate gives your website an added touch of appeal and professionalism. Visitors and clients know that their information is safe and secure as soon as they enter a website protected by SSL. It really does not matter if you are selling products or services through your website or not. An SSL certificate still boosts your image by ensuring consumers that they are exploring a professional website by a reputable brand or business.

Reassurance for Paying Customers

Many online consumers get a little hesitant when the checkout page pops up during a transaction and they are asked to input their credit card or check information. However, the appearance of an SSL certificate icon reassures them of the website’s security. As a result, this certificate essentially helps to boost your conversion rate and reduces your shopping cart abandonment rate.

Keep in mind that 88% of online consumers completely abandon an online shopping cart without completing the transaction, per Kissmetrics. Therefore, anything that you can do to reduce that rate for your own website could equate to a substantial return for your business.

Protect Your Own Data

In addition to protecting the data of your customer, clients and guests, an SSL certificate is also designed to protect your own data. Whether you are sending a free eBook to a website visitor or receiving a sales order from a new customer, the SSL certificate works behind the scenes to keep the information you either send or receive protected.

We Can Get You Set Up!

If you are still on the fence about why you should invest in an SSL certificate, just give us a call at Fu Dog Media. Our company specializes in graphic design, responsive web design and online marketing. Our experts will answer any questions that you have and show you exactly how you can add an SSL certificate to your website today.

What is responsive web design and why do you need it?

A responsive website design is website which will automatically adjust and render correctly to the size of the screen of your device, regardless of which platform or browser you’re viewing it on. No matter the device—a mobile, a tablet, a laptop or a desktop, the website will automatically adjust to fit the screen so you can make sure your users have the absolute best experience possible.

From SEO experts to Google themselves, and most digital marketing or website design blogs, the standard is responsive website design. Opting for a responsive web design is more important than ever with Google placing more emphasis on mobile user experience.

  • SEO BENEFITS
    Google says that “users will find it easier to get relevant, high quality search results that are optimized for their devices”, meaning that Google consider your site’s responsive in their page rankings. Basically, your organic rankings will improve with a properly responsive website design, optimized for search.
  • RECEIVE A QUOTE FOR RESPONSIVE WEB DESIGN
    If you would like to learn more about responsive websites, contact us at Fu Dog Media today!

5 Signs Your Website Design Needs a Makeover

For one reason or another, your website may have lost its flair and magnetic appeal. It may not be able to generate the same traffic as it once did. It may have worked once upon a time, but is no longer as effective. Here are several signs that may indicate your website needs a complete makeover.

  • Dated Images, Fonts and Content
    How long have you had your images, font and content posted and published on your website? They may have been impressive at the time. However, just like fashionable trends, web design trends come and go. If your images and font selection seem dated, this may be a clear telltale sign that a complete makeover is necessary.
  • Abandoned Shopping Carts Increase
    Eighty-eight percent of online consumers abandon their shopping carts and leave them behind, per Kissmetrics – over 40 percent of which do so simply because they were not ready to make a purchase. You can reduce your shopping cart abandonment rates by enhancing your website to focus more on keeping your customers interested and engaged. Integrate pop-ups when they may click away from your page – offering promotional codes or discounted offers to stay put and continue shopping.
  • Accessing Website from Various Devices
    Are you able to access your website with a variety of different devices without losing efficiency or encountering errors? Your website may look perfect and beautifully structured on a desktop or laptop computer. However, can the same thing be said when accessing your site from a tablet or smartphone? A complete website makeover that implements a responsive design can fix all of that for you, according to Inc. magazine.Responsive designs add a flexible element to your website infrastructure, allowing your site to be viewed and easily accessed without any hiccups regardless of the device or system used.
  • Page Loading Times
    How long does it take for your webpages to load? Per KissMetrics, most online users abandon a website completely if it takes longer than 6-10 seconds for the page to load. Further studies show that you will start losing engaged users within the first 4-5 seconds. Therefore, if you notice any type of delay when loading any of your webpages, it may be time for a website makeover.

Heard Enough? Allow Us to Create Your New Website!

Our team of experts at Fu Dog Media can handle your website makeover on your behalf. We will first identify your current areas of concern and then work directly with you to create a strategic plan to redesign and revamp it accordingly. Give us a call today so we can get started!

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